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The privacy notice explains how we Spire Removals, intend to collect and use information about you.

Spire Removals may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 May 2018.

Who we are

Spire Removals
6 Woodford Centre,
Lysander Road,
Old Sarum,
Salisbury,
Wiltshire,
SP4 6BU

The information we collect

Under data protection law we are known as the ‘Data Controller’ of the personal information that we collect about you. As a data controller we have certain legal responsibilities concerning how we collect, use and share your personal information.

The types of personal information we collect from you includes:

  • Information you provide to us – personal information that you provide to us including your contact details (i.e. your name, email address, phone number and postal address) and your bank account details.
  • Our correspondence – if you contact us, we may keep a record of that correspondence.
  • Sales and services information – details of transactions that you make with us and details of the services we provide to you.
  • Credit and Anti-Fraud information (where applicable) – information relating to your creditworthiness or any criminal or fraudulent activities provided to us either by you or third parties including information which establishes your fraudulent activities provided to us either by you or third parties including information which establishes your identity such as driving licences, passports and utility bills: information about transactions, credit ratings from credit reference agencies, fraud, offences, suspicious transactions, politically exposed person and sanctions lists where your details are include.

How we use your personal information

We think your information is as important as you are, so want to make you aware of how we may use your personal information:

  • To provide our services effectively to you – to administer our services, including handling your requests, communicating with you (including offers or promotions); keeping up-to-date records about you and carrying out our obligation arising from any contracts entered into between you and us, to make payment to you and receive payment from you (where applicable).
  • To market to you – if you have not objected, to provide you with news, updates, promotions and information about our products or services. We may use your information for marketing our own services to you online or by email, phone or post, and where required by law, we will ask for your consent at the time we collect your data to conduct any of these types of marketing. We will provide an option to opt-in for further communication on any electronic marketing communication sent to you, or you may opt out by contacting us using the detail in the contact us section of this privacy notice. If at any time you do not want to us to contact you for marketing purposes, you can let us know by contacting us using these details.
  • Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.
  • Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.
  • Sometimes you might give your consent implicitly, such as when you send us a message by email to which you would reasonably expect us to reply.

Transfers of Personal information

We may permit selected third party companies to use your personal information, for the purpose set out in the section ‘How we use your personal information’ (above). Selected third-parties will be subject to obligation to process your personal information in compliance with the same safeguards that we deploy.

We confirm that all personal information held by us about you will remain in (and will not be transferred outside of) the European Economic Area (EEA) where data protection laws are of an equivalent stand.

How long will we keep your personal information?

We continue to process your information until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

Legal Grounds to process

The legal grounds we rely on to process your personal information are that processing is necessary for:

  • Our legitimate business interests or those of a third party and these interests are not overridden by your interest or fundamental rights and freedoms in relation to the protection of your personal information. Our interests or fundamental rights and freedoms in relation to the protection of your personal information. Our legitimate business interests include enabling us to provide you with products, services and information about our products and services (marketing).
  • Our performance of a contract made with you. This includes our providing you with products and services and our taking steps at your request towards, and in anticipation of, providing you with products and services.
  • Where your express consent has been given to send relevant marketing material
  • Our compliance with legal or regulatory obligations

Your rights in relation to your personal information

Unless subject to an exemption (under the GDPR), you have the following rights with respect to your personal data

  • The right to request a copy of the personal data we hold about you.
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date.
  • The right to request your personal data is erased where it is no longer necessary for us to retain such data.
  • The right to withdraw your consent to the processing at any time.
  • The right to request that the data controller provide the data subject with his/her personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability).
  • The right to request to have your personal data deleted so that we no longer have the lawful ground to use.
  • The right to lodge a complaint with the Information Commissioners Office (ICO).

Cookies

Cookies are small text files that allow us to identify your computer, recognise repeat users, observe anonymous user behaviour and compile aggregate data about users in order to improve the service we provide. The data we collect using cookies does not identify individual users and is only used for tracking, analysing and marketing.

Most web browsers will accept cookies, but if you would prefer we did not collect data by this method, you can disable this function within your browser settings or you can visit the About Cookies website, which offers guidance for all modern browsers. However, without cookies, you may not be able to use the full functionality of our site, including personalisation of the web content to reflect your personal usage.

By using our website you agree that we can place these types of cookies on you device.

Contact us

If you have any questions, or you would like to find out more about this privacy notice you can contact us at:

Spire Removals
6 Woodford Centre,
Lysander Road,
Old Sarum,
Salisbury,
Wiltshire,
SP4 6BU

01722 441140
info@spire-removals.co.uk

“A friendly local company that offer good practical advice with the clients best interests in mind, you can be confident that their pricing offers "good value". The team at Rose helped us to understand what was achievable with a limited budget by offering practical alternatives in a positive and professional manner”.
Roy Hicks, The Tank Museum, Bovington
“Your crew have today finished the work – They have done a first-class job and were friendly and polite throughout – even when the temperature in the barn hit 35°. We have done a lot of work in recent years and Rose has been by some distance the most efficient contractor we’ve used. Please pass on my thanks to all involved".
K.C. Dorset
“Great Company to work with and very easy to make changes and alter plans”.
Martin Crabb, Ashley Chase Estate, Ford Farms, Dorchester
“I have been extremely pleased with your team on site, they are excellent workers with a positive attitude and great work ethic. The H+S is also excellent. I would welcome any of the guys back on any of my sites in the future, they are a real credit to the company. Please pass on my personal thanks to all of them for their hard work on this project and their commitment to get the job done as soon as possible, it really is appreciated”.
Jonny Reach, Contracts Manager Jordan & Faber
“Your team here are doing a fantastic job here. Both Jason & Nigel are an absolute pleasure to deal with”.
Roger Evans, Halstock Cabinet Makers Ltd, Somerset
“I would like to thank you and the boys for the work you did installing the roof – the quality of work is very high and the attitude towards Health and Safety especially during the asbestos removal was excellent, so well done”.
Hugh Jenkinson, Wessex Water
‘Very responsive helpful and practical support and assistance’.
Paul Hooper, Royal Bath & West England Society, Shepton Mallet
“Throughout the process my client has commented positively on the quality of work, efficiency of process and communication with your team as a whole. Having now had a chance to view the finished building you and your team are to be congratulated on the quality of the finish that has been achieved”.
Jeremy Weeks, Lloyds Bank Plc
“Helpful family run company with good knowledge of all aspects of our requirements”.
Joe Pearce, JF Pearce & Sons Ltd, Somerset
"I'd like to thank all of your team for their hard work and co-operation with us over the past 12 months and we will not hesitate to discuss any future opportunities we may have in the South West".
Stephen Wilson, Director PCP Ltd, Ireland
"Our elevated and complicated steel access ramp and canopy in Poole is now finished. Rose Engineering have delivered a great job and have been extremely co-operative and professional throughout. We look forward to working with them again".
Brian Mitchell, Stepnell Construction Ltd
“The lads did a fantastic job in some very trying conditions. They were a pleasure to have on site and I’d happily recommend Rose. I hope we have the opportunity to work together in the future.”
Christian Palmer, Milton Abbey School, Dorset
“I am very pleased with the finished building for which I thank you and your team”.
Lord Francis Phillimore, Wimborne
“All went well and would use you guys again”.
Steve Mason, Pearce Compaction Systems Ltd., Verwood
“Thank you very much for providing such efficient service at short notice”.
Dominic Brice, Brice and Spiller Homes Ltd, Sherborne
“I would like to say how pleased I have been with your guys on site and the service that we are receiving from Rose Engineering. Please keep up the good work”.
Jonny Reach, Contracts Manager, Jordan & Faber Ltd, Sturminster Newton
“The finished building fits in very well and meets our expectations. The workmanship is very good. We appreciate all your help”.
P. J. Webb, Old Park Farm, Dorset
“We're really pleased with the job you guys have done, Dad was only saying yesterday we picked the right contractor!”
Karl Scott, Scotts Trading, Sturminster Newton
“I just wanted to let you know how pleased we have been with the whole process of the steelwork and attenuator installation. From start to finish it has been professional and well organised project. Dean and Josh especially are a credit to you. All your team have complied with all our requirements, been polite and courteous throughout. Please pass on our thanks to the lads. Look forward to future projects”.
Sue Parsons-Fox, Johnsons Stalbridge Linen Services, Dorset
“As I said to the guys on site, what is fantastic about our dealings with Rose (apart from that you are doing a lovely job and have great staff…) is that you are actually doing it on time!!! Which has been a rare event on the Westbury Project!”
James Shaw-Porter, Westbury Farm, Blandford
“Excellent response and project completed on time”.
Keith Brown, Southern Academy Trust, Shaftesbury
“It’s been a good project – good communications, and very pleasant and cheerful on site team”.
David Loxton, Manor Farm, Dorset
“Many thanks for a tidy job”
Richard Courage, Belchalwell, Dorset
"At every stage – the consultation, the planning, the practicalities of employing a builder to carry out the prep work, the installation and the follow up – Rose were exceptional. We could not have asked for more.”
Kay Gibbs, Dorset